Shipping

All orders are shipped from our warehouse.

Shipping within Australia

Standard Shipping:
Flat rate AUD $12.00 | Estimated delivery: 15 - 25 business days.

Express Shipping:
Flat rate AUD $25.00 | Estimated delivery: 7 - 15 business days.

Note: Buy any item with over AUD $100 purchases to get FREE SHIPPING. Get yours!

International Shipping

To New Zealand:
Flat rate AUD $18.00 | Estimated delivery: 3 - 4 weeks.

To Hong Kong and Singapore:
Flat rate AUD $25.00 | Estimated delivery: 3 - 4 weeks.

To Other Countries:
Flat rate AUD $40.00 | Estimated delivery: 4 - 5 weeks.

During Sale Periods

We experience higher order volumes during sale periods, so shipping times may extend up to 7 additional business days. Rest assured, we are working diligently to process and ship your orders as quickly as possible.

Order Processing Times

  • Orders are typically processed within 3 - 5 business days.
  • During sale periods, processing may take up to 7 business days.
  • Express orders are prioritized and usually processed by the next business day.

Delivery Delays

Unexpected delays may occur due to carrier issues or external circumstances. Please check the relevant carrier’s website for updates on delivery status (e.g., Australia Post for Australian deliveries).

Order Protection Guarantee

Add Order Protection during checkout for extra security:

  • If your order is lost or damaged during transit, we will send a replacement or provide a refund if the item is no longer in stock.
  • For orders delivered to an incorrect address or missing after delivery, we will conduct an investigation with the carrier before resolving the issue.

Important Note:
If you authorize delivery without a signature, we cannot be held responsible for lost parcels once the carrier marks the package as delivered.

To make a claim under the Order Protection Guarantee, please contact us at markresoluxe@gmail.com with your order number and details about your issue.

Customer Support

For any inquiries about your shipment, please feel free to contact our customer service team at markresoluxe@gmail.com. We are here to help! Thanks for your cooperate.